Welcome to Swimsuit Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
1. What types of swimwear do you specialize in?
We specialize in performance swimwear for competitive and fitness swimmers. Our product range includes:
- Competition swimwear (FINA approved options available)
- Training swimwear
- Fitness swimwear
- Junior wetsuits
- Swim briefs, jammers, and trunks for boys
- Competition costumes, kneeskins, and swimsuits for girls
2. Do you offer FINA-approved competition swimwear?
Yes! We carry a selection of FINA-approved jammers for boys and FINA-approved costumes and kneeskins for girls, perfect for competitive swimmers who need regulation-compliant gear.
3. How do I choose the right size swimwear?
Each product page includes detailed size charts with measurements in both inches and centimeters. For competition swimwear, we recommend checking the specific brand’s sizing as they often run smaller than regular swimwear. If you’re between sizes or unsure, consider sizing up for training wear or consulting our customer service team.
Ordering & Account Questions
4. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
5. How can I track my order?
Once your order ships, you’ll receive an email with tracking information:
- DHL/FedEx shipments: Detailed tracking with regular updates
- EMS shipments: Fewer updates but will show customs clearance and final delivery
6. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
7. Where do you ship to?
We ship worldwide except to certain Asian countries and remote regions with limited carrier access. If you’re unsure whether we ship to your location, please contact us before placing your order.
8. What are my shipping options and costs?
We offer two shipping methods:
- Standard Shipping ($12.95 for orders under $50): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (for orders over $50): Via EMS, delivered in 15-25 business days after dispatch
9. Will I need to pay customs fees?
For international orders, some countries may charge import duties or taxes. These additional charges are the customer’s responsibility and are not included in our shipping costs. We cannot predict these fees as they vary by country.
Returns & Exchanges
10. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us at [email protected] to initiate a return and receive instructions.
11. How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
12. Do you offer exchanges?
Yes! If you need a different size or style, please contact us within 15 days of receiving your order. We’ll guide you through the exchange process once we receive your original item.
Still Have Questions?
Our customer service team is happy to help with any additional questions you may have about our performance swimwear, orders, or policies. Contact us at [email protected] and we’ll respond within 24 business hours.
Happy swimming from the Swimsuit Store team!