At Swimsuit Store, we’re committed to your complete satisfaction with our performance swimwear. Whether you’re a competitive swimmer needing perfect-fitting FINA Approved Jammers or a fitness enthusiast looking for optimal training swimwear, we stand behind our products. If you’re not entirely satisfied, our straightforward returns process makes it easy to exchange or return your items.

Key Points:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and in original packaging with tags
  • Free return shipping for exchanges (US customers)
  • Refunds processed within 3-5 business days after we receive your return

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Item must be unused, in original condition with all tags attached
  • Original proof of purchase (order number) must be provided
  • Return must be initiated within the 15-day window

Note: For hygiene reasons, we cannot accept returns on Girl’s Swim Bikinis, Briefs, or any opened Clearance & B-Grade Wetsuits unless they are defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 24-48 hours with return instructions and your Return Authorization Number (RAN).
  3. Package Your Items: Securely pack the items in their original packaging with all tags still attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our Sacramento facility using a trackable shipping method. For exchanges, we’ll cover return shipping costs for US customers.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or you’re exchanging for a different size/color. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Address:
Swimsuit Store Returns
2076 Byers Lane
Sacramento, CA 58147

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for defective items)
  • You’ll receive an email confirmation when your refund is processed

Exchanges

For size or color exchanges:

  • We’ll ship your replacement item as soon as we process your return
  • No additional shipping charges for standard exchanges
  • If the replacement item costs more, you’ll only pay the difference

Damaged or Defective Items

If you receive a damaged or defective item (including FINA Approved swimwear with manufacturing flaws):

  • Contact us immediately with photos of the issue
  • We’ll arrange a free return and expedite your replacement
  • You may qualify for a prepaid return shipping label

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swimsuit Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) to return: [Product Name, Size, Color]
  • Reason for return: [Size issue, color preference, defective item, etc.]
  • Preferred resolution: [Refund, exchange for (specify size/color)]

Please let me know the next steps for processing this request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Customs fees/duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

We appreciate your trust in Swimsuit Store for your competitive and fitness swimwear needs. Our returns policy reflects our commitment to quality and your satisfaction with every purchase of training swimwear, competition suits, and junior wetsuits.

For any questions about our returns policy, contact us at [email protected].