Shipping Policy

At Swimsuit Store, we’re dedicated to providing competitive swimmers and fitness enthusiasts with high-performance swimwear that meets your exacting standards. Whether you’re training for competition or fitness swimming, we want you to be completely satisfied with your purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import duties, which are non-refundable.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery. To be eligible for a return:

• Items must be unused, unwashed, and in original packaging with all tags attached
• Original proof of purchase (order number) must be provided
• Return must be initiated within the 15-day window

Note: For hygiene reasons, we cannot accept returns on Girl’s Swim Bikinis, Briefs, or any opened Clearance & B-Grade Wetsuits unless they are defective.

How to Initiate a Return or Exchange

1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Include:
   • Your order number
   • Item(s) to return (name, size, color)
   • Reason for return
   • Preferred resolution (refund or exchange details)
2. Wait for Approval: We’ll respond within 24-48 hours with return instructions and your Return Authorization Number (RAN).
3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
4. Ship Your Return: Send the package to our facility using a trackable shipping method:
   Swimsuit Store Returns
   2076 Byers Lane
   Sacramento, CA 58147

Return Shipping

• Customers are responsible for return shipping costs unless:
  • The return is due to our error
  • You’re exchanging for a different size/color (US customers only)
  • The item is defective
• We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
• For exchanges, we’ll cover return shipping costs for US customers.

Refund Process

• Refunds are processed within 3-5 business days after we receive and inspect your return.
• Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal).
• Shipping costs are non-refundable (except for defective items).
• You’ll receive an email confirmation when your refund is processed.

Exchanges

• For size or color exchanges, we’ll ship your replacement as soon as we process your return.
• No additional shipping charges for standard exchanges.
• If the replacement item costs more, you’ll only pay the difference.

Damaged or Defective Items

If you receive a damaged or defective item (including FINA Approved swimwear with manufacturing flaws):

• Contact us immediately with photos of the issue
• We’ll arrange a free return and expedite your replacement
• You may qualify for a prepaid return shipping label

We appreciate your trust in Swimsuit Store for your competitive and fitness swimwear needs. Our policies reflect our commitment to quality and your satisfaction with every purchase of training swimwear, competition suits, and junior wetsuits.

For any questions about our shipping or returns policy, contact us at [email protected].